Health and Safety Measures

Health & Safety Measures


Essence Salon puts your health and safety above all else before, during and after your hair service. The bullets below list, without limitation, what we do to protect you from infectious diseases and documents our enhanced procedures to minimize the risk of contracting COVID-19.
  • We comply with current Santa Clara County regulations and guidelines
  • We follow the guidance of the US Center for Disease Control (CDC) and the California Occupational Safety and Health Administration (CalOSHA)
  • We follow all the rules of the California Board of Barbering and Cosmetology
  • We employ a ventilation system that brings filtered fresh air from outside into the salon and exhausts the interior salon air to the outside. There is no recirculation of interior air to avoid potential contamination. The system brings in a volume of fresh air equivalent to the entire volume of air in the salon every 3 minutes
  • Our employees wear 3-layer, disposable face masks at all times while in the salon
  • Our employees are fully vaccinated against COVID-19
  • Our team is led by a Guest Experience Manager (GEM) who is responsible for making sure that all of our COVID-19 procedures are rigorously followed during their shift
  • The GEM self-diagnoses before coming to work. If (s)he is not experiencing symptoms of COVID-19, has not tested positive or come in contact with anyone testing positive or experiencing symptoms in the last 14 days, the GEM comes to work. Otherwise, (s)he stays home and contacts a health care professional and calls management for backup. Once at work, the GEM starts the shift, executing to a task list. The GEM sanitizes and disinfects those areas that are not sanitized and disinfected after every service, prepares for arrival of additional team members and washes capes, smocks and towels after every use
  • Each employee is greeted by the GEM who makes sure they are wearing a face mask, asks if they have experienced symptoms of COVID-19, tested positive or have been in contact with anyone who has in the last 14 days. If the answer to all questions is no, the employee is allowed into the salon. If an answer to any of the questions is “yes”, the team member is not allowed into salon. The GEM sends the employee home and instructs them to go get tested. If the test result comes back positive, the employee will notify management or the GEM on duty who will call management. Management will notify Santa Clara County. Management will cause the whole salon to be sanitized and disinfected before any more Guests are allowed to enter. The employee that tested positive will be allowed to return to work no less than ten days after the first symptoms appeared or a positive test was obtained, their symptoms are improving and their temperature has been normal with no fever-reducing medications for at least 24 hours. This same procedure will be followed whenever we are notified of a positive test result by any Guest
  • We perform services by appointment only, no walk-ins
  • Each Guest is required to sign the document: ASSUMPTION OF RISK AND RELEASE OF LIABILITY FOR COVID-19 electronically, before coming to the salon. In this document, the Guest agrees not to come to the salon if they have experienced symptoms of COVID-19, tested positive or been exposed to someone who has in the last 14 days
  • The GEM will ask the Guest to go to the restroom and wash their hands with soap. Handwashing should be performed for 20 seconds or more. When the Guest returns from the restroom, the GEM will seat them in a styling station
  • The Stylist will greet the Guest at the styling station and perform the service(s)
  • Afterwards, the Stylist will return the Guest to the GEM and then immediately wash their hands and sanitize/disinfect any stations that were used to perform the service(s)
  • The GEM will assist with any hair care product purchases the Guest may want. That way, the Guest will not have to touch any products on the shelves
  • The GEM will prebook the Guest’s next appointment to ensure the Guest gets the time they want for their next service
  • The GEM will checkout the Guest using our no-touch payment system and the Guest’s credit or debit card. We will Email a receipt at the Guest’s request
  • After the Guest leaves, the GEM will then sanitize and disinfect any surfaces that the Guest may have touched since leaving the styling station including the bathroom, front desk and front doorknob