826 W Dana Street, Mountain View CA 94041    9 am - 9 pm every day

Call Now: 650-988-8822

Cancellation & Rescheduling Policy

 

In order to offer all guests all available times, we need at least 24 hours’ notice in advance of your reserved time when a change of date or appointment cancellation is necessary. Cancellation within 24 hours of appointment will be charged 50% of the scheduled service price. No shows are charged 100% of the scheduled service price.

If you are going to be late, we can still perform your service(s) as long as you are seated in the artist’s chair within 15 minutes of your scheduled appointment time. Later than that and we will have to ask you to reschedule if there is an appointment adjacent to yours.  If your appointment has to be re-scheduled to another day, a cancellation fee of 50% of the scheduled service price will apply.

Thank you for your understanding.